Effective date: October 15, 2026

These terms describe the use of A-List Mobile Labs websites and certain service arrangements. Please review the details shown for your specific service at checkout, including its price, appointment window, eligibility, and cancellation terms. If a checkout conflicts with a published offer, contact us before paying.

1. What A-List provides

A-List offers mobile blood-specimen collection and certain specialty-kit collection and processing services, subject to location, staff availability, physician or authorized laboratory orders, specimen requirements, and receiving-laboratory acceptance. A-List is not an emergency service and does not independently diagnose medical conditions, prescribe treatment, or interpret laboratory results. Test ordering, testing, and clinical follow-up remain with the appropriate ordering provider and laboratory except where a specifically purchased A-List panel expressly includes an arranged order and laboratory testing.

2. Orders, preparation, and specimen acceptance

For ordinary physician-ordered collections, a valid order is required before the collection and must be submitted through an approved channel. Specialty-kit services ordinarily require the correct kit and laboratory instructions. Collection may need to be postponed or declined if we cannot verify the order, supplies, preparation, handling, transportation, location, or receiving-laboratory requirements. We will communicate available next steps; do not assume a particular laboratory or test will accept mobile-collected specimens without confirmation.

3. Booking, prices, and payment

Standard collection is generally advertised at $85 and specialty-kit collection at $125; optional upgrades, after-hours requests, additional patients, packages, travel adjustments, and eligible referral rates may have different terms. The price and details displayed for your selected service at checkout control what you authorize to pay, subject to correction of obvious errors before service. Standard collection charges ordinarily do not include testing fees. A-List uses third-party booking/payment providers, including Square; certain heart panels and digital educational offers use separate checkout systems. A link, selected time, temporary hold, or payment attempt alone does not guarantee a confirmed appointment. Please retain the actual confirmation.

4. Heart panels and educational products

When a heart-panel product explicitly states that its price includes an arranged lab order, standard home collection, supplies, and laboratory testing, those inclusions apply to that particular product as described at checkout. Do not add a separate standard collection service unless instructed by A-List. Optional enhancements may cost extra. Educational material, including the Heart Health Learning Center, is general information and is not medical advice or a substitute for a clinician's assessment. Individual test suitability, preparation, interpretation, and medical decisions belong with the appropriate healthcare professional.

Business education, downloads, and mentorship

The Mobile Phlebotomy Business Starter System, free guides, and mentorship resources are educational business-planning materials, not clinical phlebotomy certification, legal advice, accounting advice, guaranteed referrals, or an assurance of revenue. Customers remain responsible for verifying local professional, licensing, laboratory, employment, tax, and privacy requirements. Digital deliverables and mentoring appointments are governed by the inclusions, access, scheduling, and refund terms shown for the particular offer at checkout or in its accepted enrollment agreement. Do not assume a general collection-service cancellation rule applies to these educational products. Contact A-List if purchased access or delivery is missing before purchasing a duplicate.

5. Arrival times, changes, and service limits

For collection services that advertise a two-hour arrival window, the chosen appointment time marks the start of that window rather than an exact arrival time. Availability and windows may differ for panel purchases and other services; check the actual booking confirmation. Notify us promptly of access restrictions, changed address, missed contact, illness, or an order/kit issue. We may need to reschedule when safety, weather, access, staffing, or specimen conditions prevent appropriate service.

6. Cancellation and refunds

Collection-only Square appointments (including specialty-kit collections): Please request cancellation or rescheduling at least 24 hours before the scheduled appointment start time. For cancellations or rescheduling requests made less than 24 hours before the scheduled start, or for missed appointments, a $50 late-cancellation/no-show fee may be charged where disclosed and permitted by the policy accepted at booking. This fee helps cover reserved appointment time and scheduling costs; it is not a charge for a completed collection. If the service was prepaid and the fee applies, the remaining eligible payment is refunded to the original payment method (for example, $125 paid minus a $50 fee equals a $75 refund). No collection fee is retained for work that was not performed beyond an applicable disclosed cancellation charge. Requests must be communicated to A-List; a message or request alone does not guarantee a rescheduled appointment. We will confirm the cancellation and any applicable refund. Exact timing, exceptions, and refunds remain subject to the terms accepted at the specific checkout, applicable law, and payment-provider rules. The two-hour arrival window does not extend the 24-hour cancellation deadline, which is measured from the scheduled appointment start time.

A-List heart-panel purchases: Under the currently published A-List heart-panel service policy, cancellation at least 24 hours before the appointment is eligible for a full refund; a cancellation less than 24 hours before the appointment but before collection incurs a $50 cancellation fee deducted from the refund; completed services are nonrefundable. Any conflicting purchase terms or unusual circumstances should be reviewed with A-List before a charge or refund is promised. Refunds and rescheduling require confirmation from our team; an inquiry alone does not complete the change.

Packages, specialty arrangements, and digital items: Review the specific checkout terms for redemption, cancellation, and access. Nothing here limits non-waivable consumer rights or remedies available under applicable law.

7. Referral rates

Practice-specific referral offers are restricted to eligible patients and the services described on the applicable referral page. For example, an approved $75 standard weekday collection price for eligible Holly Springs Direct Primary Care referrals is separate from ordinary $85 collection and from heart-panel prices. Testing fees, specialty work, premium times, and other services are not automatically included in referral pricing. Referral status and specimen compatibility may be verified.

8. Patient responsibilities and consent

Provide accurate contact and visit-address details, follow preparation directions from your ordering provider or laboratory, ensure appropriate access to the collection location, and have any required kit, identification, and order information available. If a minor is receiving service, appropriate guardian consent or other legal authorization may be required. Phlebotomy carries ordinary risks such as bruising, discomfort, fainting, or the need for recollection. A successful collection or laboratory result cannot be guaranteed.

9. Communications and privacy

Our AI receptionist may answer calls and send requested links; calls may be recorded and transcribed with appropriate notice. Tiffany cannot diagnose, independently verify payments, or change physician orders. Texting a link does not confirm a booking. Service-related messages are distinct from optional marketing, which remains subject to applicable consent and opt-out requirements. See our Privacy Policy for information handling details. Do not send lab orders or personal medical records through ordinary public contact fields.

10. Third-party tools and external links

Links may lead to Square, Stan, laboratory partners, secure document tools, educational sites, or other external services. Their separate policies and terms may apply. A-List does not control every third-party system's uptime or interface, but will assist with service questions within its control.

11. Website use and intellectual property

Website text, branding, original educational content, and designs belong to A-List or their respective rights holders. Do not misuse the site, impersonate a patient or clinician, submit another person's information without authorization, disrupt systems, or reproduce protected materials without permission. We may update website content and correct errors.

12. Disputes and applicable rights

If you have a concern about a service, price, or charge, contact us promptly so we can investigate. These terms do not waive statutory rights, impose mandatory arbitration, or limit liability where such limits would be unlawful. Applicable North Carolina and federal consumer-protection laws continue to apply.

13. Contact

Questions about services, booking, payments, and these terms can be directed to xyonlucas@alistmobilelabs.com or 919-794-5683. For urgent medical symptoms, contact emergency services rather than relying on website or phone-receptionist assistance.